Terms of service
All of our items are handmade with care and unique charm. Because every piece is created by hand, slight variations in color, texture, and stitching are natural and part of the product’s character.
Refunds & Returns: We do not offer full refunds on handmade items. Partial refunds are only available for items that arrive damaged. To qualify, you must contact us within 48 hours of delivery with clear photographs of the damage. After review, we will determine the appropriate partial refund amount.
Exchanges: Due to the made‑to‑order nature of our products, we do not offer exchanges at this time.
Shipping: Once shipped, we are not responsible for delays, lost packages, or delivery errors caused by the carrier. Please ensure your shipping information is entered correctly. By placing an order, you acknowledge and agree to these terms. Thank you for supporting us!